Below are listed questions and answers that are commonly asked in the context of our lines of business.


If I buy the product from the non-officially dealer, do I have the warranty? 

No, If you buy the products from non-officially dealer, you won’t grant any warranty or maintenance service from our company.


I found there are many fake products in the Alibaba or Taobao, how to indefinite the true or fake products?

There is only one way to avoid this problem- buy the product by the officially dealer is a must. KS Aqua Engineering is the official dealer of the branding we showing in our website here. We guaranty all our product is 100% export from the original of the supplier with authorization certification and the certification of original.


My kitchen has limited space. Will it be difficult to install a water filter?

Limited space is not a problem. Our countertop filters take up a minimum of space with a small footprint. For an even more space-saving option, choose our under-counter filters. Unlike bulky reverse osmosis filter systems, our under-counter filters tuck easily out of the way, allowing you to recover valuable storage space under the sink.


Will the drinking water filters affect my tap water pressure?

No, the water pressure of your unfiltered tap water will not be affected at all.


Will the countertop model attach to my faucet head?

The countertop model come with adapters to fit almost all standard size 4 faucets. If you have a narrower or wider faucet, contact us for a special adapter. If you have spray-type faucet, we recommend either purchasing an under-counter model or installing a new faucet. We can provide an excellent replacement faucet that can be changed in a matter of minutes by a plumber or your building maintenance workers.


Will the shower filter affect my water pressure?

The shower filter is designed to provide effective filtration at high flow. At most there is a 5 to 10% pressure drop. If you perceive a noticeable drop in pressure, be sure that any aerator was removed from the shower assembly.


Will the whole house filter affect my water pressure?

The unique design of our whole house filter allows for maximum filtration with minimal pressure drop. The output of 26.5 liters per minute is enough to run three to four showers at the same time without a pressure drop.


Our previous whole house filter did not allow our instant-on water heaters to trigger. What caused this? 

Most whole house filters will create a significant pressure reduction. If the drop is too low, the hot water heaters will not have enough pressure change to trigger on. We often hear this concern from experienced whole-house filter installers. Our 600C system’s high-flow design is guaranteed to perform and will not cause issues with instant-on water heaters.


Can I filter my bathtub?

Yes, if your bathtub has a handheld wand, the shower filter can be installed between the water controls and the handheld wand tubing, allowing you to fill up your bathtub though the handheld wand. If you wish the bathtub water to be filtered from the bathtub faucet directly, please contact us to discuss.


Can I use my existing reverse-osmosis filter system’s faucet with the water systems?

If you would like to use your existing tap, please contact us via email with a photo of your existing filter faucet. We can determine the compatibility of your tap and our systems.


Do you offer installation service out of Hong Kong?

Yes, we have installation available in Hong Kong, Macau and PRC around, Please contact us for all other areas.


How to choose the right sauna heater?

1. Find out the size and volume of your sauna room - Use the chart provided by Tylo, to give you an indication of heater choices and ideal power output for your sauna.

2. Determine what type of sauna therapy you prefer - Different heaters provide different sensations. For example dry, wet and Soft Sauna.

3. Choose the way you like to control your sauna - Use an in-room control panel, remote, digital or analogue.